Privacy Policy

Effective date: 1 January 2025

Controller and Contact

finterrabase.com LLC is the controller of your personal data. Address: 19 Dmytrivska Street, Office 502, Capital Tower Business Center, Kyiv, 03152, Ukraine. Email: contact@finterrabase.com. Phone: +380 500 408 2250. EDRPOU code: 79161465. Legal representative: Thomas Fischer, Managing Director.

Data We Collect

We collect name, email, phone, passport or ID details, date of birth, ISIC number, educational institution, payment information, booking history, device data and cookies to provide student travel booking services.

Legal Basis and Purpose

Processing is based on your consent, contract performance and legal obligations. We use data to process bookings, verify student status, issue tickets, communicate, comply with tourism laws and improve services.

Retention and Sharing

We retain data only as long as legally necessary. Payment processors and travel suppliers receive only the data required to fulfil your booking. We do not sell personal data.

Your Rights

You may access, correct, restrict or request deletion of your data by contacting us. You may withdraw consent at any time.

Cookies and Electronic Communications

We use cookies with your consent. Electronic communications are protected under Law of Ukraine No. 1089-IX 'On Electronic Communications' of 16 December 2020.

Complaints

You may lodge a complaint with the Ukrainian consumer-protection authority or use alternative dispute resolution under Law of Ukraine No. 1023-XII 'On Consumer Protection' of 12 May 1991 and Law of Ukraine No. 1875-VIII 'On Alternative Dispute Resolution' of 16 June 2016.